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Issues with payment

Some problems may occur during payment. In this article, we show you what to do if you encounter any of them.

IMPORTANT: Cedijob does not process payment. Payments are processed by another company via API's on this platform. We can therefore guaratee you that your payment details are secure.
Delay
Sometimes, you will successfully make a payment but feedback as to whether the transaction has been successfully completed or not may not come on time. When such happens, kindly wait for some extra time. This may occur due to slow processing times by Fintech companies or bad network reception. However, we shall send you an email once the transaction is done. Kindly look forward to receiving an email whenever you successfully makes payment.
No response after waiting for payment confirmation
If you encounter a situation where payment confirmation never comes, please follow the steps below to help us resolve the issue.
Step 1
Go to the invoices page
Step 2
Click on the transaction you to send report on. At this point, you can copy the code with the grey background and send us a report on it using the following email: support@cedijob.com or you can make a direct report using the instructions at step 3 below
Step 3
You can also use info symbol to file a report for an invoice. Please check the image below.

Manage invoices:

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BUYING SERVICES

  • NOTE: ALL PAYMENTS GO THROUGH CEDIJOB. PAYMENT CAN BE MADE WITH CREDIT CARDS, MOBILE MONEY, ETC. BUT NOT BANK TRANSFERS.
  • Go to the service marketplace.
  • Browse and figure out the service you want.
  • Choose between basic, standard, and advanced packages for the service item.
  • Purchase the item to place your order.
  • Send requirements to the worker about how you want the work done.
  • Wait for the worker to confirm the start of the project.
  • Use a dashboard to track progress, share files, send messages and more.
  • Approve the project.
  • Money will only be sent to the worker if you are satisfied with the results.
  • Review the project and share your opinion on what you think about the job done.

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HIRING FREELANCERS

  • NOTE: ALL PAYMENTS GO THROUGH CEDIJOB. PAYMENT CAN BE MADE WITH CREDIT CARDS, MOBILE MONEY, ETC. BUT NOT BANK TRANSFERS.
  • Post your project.
  • Be on standby for a project review.
  • People who fit the project's requirements will be notified once the review is complete.
  • Wait for professionals to apply to the project.
  • Get notifications as applications go on.
  • Have a look at their cover letters and charges. Check their reviews, and view profiles.
  • Send contracts to your favourite professionals.
  • Wait for professionals to review your contract and respond.
  • Once you get the responses from professionals, accept the contract of your favourite for project.
  • Use a dashboard to track the progress of the project.
  • The dashboard is used to make payment, see invoices you've received, time spent on the project, messages, and files shared. etc.
  • Review the project and share your opinion on what you think about the job done.

  • Hire a freelancer  

HIRING ARTISANS

  • NOTE: ALL PAYMENTS GO THROUGH CEDIJOB. PAYMENT CAN BE MADE WITH CREDIT CARDS, MOBILE MONEY, ETC. BUT NOT BANK TRANSFERS.
  • Post your job.
  • Choose the job category you want. Example: Masonry, Plumbing, Electricals, Painting. etc.
  • Provide the location of the job.
  • Get a list of artisans/workers who are within the job category and are closer to the location of the job.
  • Choose your favorite for the job. Check their reviews, and view profiles.
  • Be on standby for a job review.
  • Speak to the worker and share information on where to meet, time and other details.
  • See the worker's Cedijob ID and scan to verify whether he/she is a verified member of Cedijob. This is necessary check for security reasons. Do not skip this check.
  • Start the job. Please note that we will call you for enquiries on the progress of the job.
  • Use a dashboard to track the progress of the project.
  • The dashboard is used to make payment after the job is done.
  • Review the job and share your opinion on what you think about the job done.

  • Hire a artisan  
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REPORT A PROBLEM

Please specify the details of the challenge or problem. To reach us through mail, please send all messages and feedbacks to support@cedijob.com.

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  • REPLY    We typically reply within 24 hours. However, we respond to emergency feedbacks in short periods.

  • EMAIL    To reach us through mail, please send all messages and feedbacks to support@cedijob.com.

  • MOBILE    Call us on +233 54 816 9823.