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  • Jobs Search for all jobs with different categories and filters
  • Services Find IT services sold by freelance/online/remote workers
  • Talents Freelance, online, and remote workers (tech talents)
  • Support Need assistance with anything? Search support
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Payment Issues

Resolving Common Payment Problems

IMPORTANT: Cedijob does not process payments directly. Payments are processed by a separate company via APIs integrated into this platform. Rest assured that your payment details are secure.
Delay
Occasionally, you may successfully make a payment, but the confirmation of the transaction might be delayed. In such cases, we kindly ask for your patience. Delays can occur due to slow processing times by fintech companies or poor network reception. We will send you an email once the transaction is completed, so please keep an eye on your inbox for payment confirmation.
No Response after Waiting for Payment Confirmation
If you do not receive payment confirmation, please follow the steps below to help us resolve the issue:
Step 1
Go to the invoices page.
Step 2
Click on the transaction you wish to report. You can copy the code with the grey background and send us a report by email to support@cedijob.com. Alternatively, you can make a direct report using the instructions provided in Step 3 below.
Step 3
You can also use the info symbol to file a report for an invoice. Please refer to the image below for reference.

Manage Invoices:

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BUYING SERVICES

  • Please be aware that all payments are processed through CEDIJOB. You can make payments using various methods such as credit cards, mobile money, etc., but bank transfers are not accepted.
  • Visit the service marketplace.
  • Explore and select the desired service.
  • Select from the available options: basic, standard, or advanced packages for the service item.
  • Proceed to purchase the item to place your order.
  • Provide the worker with detailed requirements on how you want the work to be done.
  • Be patient and wait for the worker to confirm the start of the project.
  • Utilize the dashboard to monitor the progress of the project, exchange files, communicate through messages, and perform other related actions.
  • Give your approval for the project.
  • Payment will be released to the worker only upon your satisfaction with the results.
  • Provide feedback and share your thoughts on the completed project.

  • Explore services

HIRING FREELANCERS

  • NOTE: ALL PAYMENTS ARE PROCESSED THROUGH CEDIJOB. PAYMENTS CAN BE MADE USING CREDIT CARDS, MOBILE MONEY, AND OTHER METHODS, BUT NOT THROUGH BANK TRANSFERS.
  • Submit your project.
  • Stay ready for a project review.
  • Once the review is complete, individuals who meet the project's requirements will be notified.
  • Wait for professionals to submit their applications for the project.
  • Receive notifications as new applications are submitted.
  • Review their cover letters and pricing details. Evaluate their reviews and view their profiles.
  • Send contracts to the professionals you have chosen as your favorites.
  • Wait for the professionals to review your contract and respond.
  • Once you receive responses from professionals, accept the contract of your preferred candidate for the project.
  • Utilize a dashboard to monitor the progress of the project.
  • The dashboard allows you to make payments, view received invoices, track project time, communicate through messages, share files, and more.
  • Provide a project review and share your feedback on the completed job.

  • Hire a freelancer  

HIRING ARTISANS

  • NOTE: ALL PAYMENTS ARE PROCESSED THROUGH CEDIJOB. PAYMENTS CAN BE MADE USING CREDIT CARDS, MOBILE MONEY, AND OTHER METHODS, BUT NOT THROUGH BANK TRANSFERS.
  • Create a new job posting.
  • Select the desired job category, such as Masonry, Plumbing, Electricals, Painting, and more.
  • Specify the job location.
  • Receive a list of artisans/workers in the selected job category who are located near the job location.
  • Select your preferred artisan/worker for the job. Review their feedback and view their profiles.
  • Stay prepared for a job review process.
  • Communicate with the worker and exchange information regarding the meeting location, time, and other relevant details.
  • Verify the worker's identity and membership status in Cedijob by checking their Cedijob ID and scanning it. This step is crucial for security purposes, and it should not be overlooked.
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  • Commence the job. Please be aware that we may contact you to inquire about the progress of the job.
  • Utilize a dashboard to monitor the project's progress.
  • Make the payment through the dashboard once the job is completed.
  • Provide feedback and share your thoughts on the completed job.

  • Hire a artisan  
  • Jobs Search for all jobs with different categories and filters
  • Services Find IT services sold by freelance/online/remote workers
  • Talents Freelance, online, and remote workers (tech talents)
  • Support Need assistance with anything? Search support
  • Cancel