How does Cedijob work?
Cedijob is the leading platform for connecting individuals looking for freelance and household services with top-quality, pre-screened independent service professionals. From home cleaning to graphic designing to furniture assembly. With a seamless 60-second booking process and secure payment, Cedijob is the easiest, most convenient way to book services.
Ready to change how you get stuff done?
- Start by clicking on Hire now
- Select the service you want to book and complete it with some few details.
- Pick a time that works for you for mostly artisan jobs
- For packaged service jobs, make a purchase
- We'll review and confirm your booking.
- A service professional will attend to you
Do I have to pay to request or post a job?
Cedijob does not charge for job posting or service requests. You only pay for the service rendered.
Why Can't I Find a Pro?
When you go to book a Task, you should see a list of Pros based on factors like Pro availability, work area map, category, and price.
However, as independent contractors, Pros have the flexibility to set their own hourly rates, schedules, and work areas. This means that depending on local demand, there may be times when Pros aren't available.
If no Pros are available in your area, it could help to check other dates and times to see if one has availability on another day.
What's the Cancellation Policy?
If you cancel a confirmed task within 24 hours of its scheduled start time, you may be charged a one-hour cancellation fee based on the Pro's hourly rate. We have this policy because Pros are setting aside time and turning down other work in order to help you.
Cancellations are reviewed internally to determine if a fee is applicable. Don't worry—if the cancellation is the fault of the Pro, you won't be charged the fee.
Are Pros Licensed?
Pros come from a variety of backgrounds, including young professionals and stay-at-home parents! They're independent contractors who work for themselves and are not employed by Cedijob.
Pros bring a lot of personal experience and expertise but are not licensed professionals. Per our Terms of Service, Cedijob is a communications platform that connects Clients and Pros. Cedijob does not offer licensed professional services.
If your task requires a license, please reach out to a professional service provider in that field.
Our passionate network of professionals offers services across more than 100 categories ranging from Air conditioner installations, Graphic Designing, Plumbing to Cleaning. Browse through our service catalogue and share the details and location of the job, and we'll do our best to match you with the right Pro.
How Pricing Works
Pricing varies amongst the professionals on our platform, as our Pros are independent contractors and each have different levels of experience or skills. To ensure that you receive a fair range of prices we aim to be 100% transparent by letting you know the cost involved before you begin. The Cedijob commission accounts for 10-20% of the quote you receive. All quotes are non-negotiable, therefore by selecting a Pro you are agreeing to pay Cedijob the quoted base amount. Also, base amounts can change depending on time and job demand.
For jobs that require materials you will receive a quote that lists the cost of the job and the cost of materials. Quotes are monitored to ensure that customers receive accurate prices for materials. A down payment for the cost of materials may be required when you select your Pro.
Warranties & Guarantees
As a company, we’re committed to making sure that our Pros complete every job to satisfaction. If a job is not completed to the agreed upon specifications, simply reply to the project conclusion email within 24 hours, and our job management team will work with the professional to address any outstanding issues. Please note that payment is released to the Pro 24 hours after job completion, therefore complaints must be shared before this time.
In some cases, our professionals provide warranties for newly procured parts, or completed jobs. The professionals communicate the warranties when they share their quote and you can see the details and duration of the warranty while reviewing quotes. If you experience a related problem during the warranty period, let us know by replying to the payment confirmation email you received after the job was concluded. Our team will coordinate with the professional to fix the issue at the earliest mutually convenient date.
Cedijob cannot take responsibility for damage or loss caused by Cedijob Pros beyond the immediate scope of the project. In selecting a Pro, you are engaging them directly as an independent contractor.
Can I tip my Pro?
If you are satisfied with the service that you received and would like to thank the Pro, we encourage that you rate and review them at the end of the service. If you additionally choose to add a monetary tip, any money exchanged is at your discretion. Please note that any tips paid directly to the Pro will not be considered as payment for any add on services or product changes during your service. You will still receive another invoice from Cedijob for any pending and outstanding charges.
How do I get paid?
You get paid by adding your Mobile Money account (MTN, Vodafone and AirtelTigo). That is the account we will transfer your earnings/refunds to.
What means of payment are available on Cedijob?
You can make payment with payment cards such as Visa and MasterCard as well as Mobile Money (MTN, Vodafone and AirtelTigo).